Complaint Processing, Counseling and Resolution
April 21 - 22, 2008 (8:00am - 5:00pm)
June 26 - 27, 2008 (8:00am - 5:00pm)
Course Description
This course is designed for human resource professionals, AA/EEO professionals and ADA compliance officers with responsibilities in the areas of Affirmative Action, Equal Opportunity, Equity, Diversity, etc. The course will cover internal and external agency complaint intake, investigation, counseling, and resolution issues, strategies, policies and procedures consistent with federal equal employment opportunity and affirmative action law.